Achieve Higher Customer Satisfaction with Our Updated Course Evaluation Module

In addition to these updates, you can now also create evaluation reports. This gives you a good overview of your participants’ feedback on your course and instructors.  

Features: 

• Add a threshold value on questions with the type “star rating”. A threshold value reflects the minimum performance required to achieve the required operational effect.

• Add an email to be notified a response is below the threshold value that you have added.
• Participants can choose if they would like to be anonymous or not.
  

• You can now add categories for each question in the evaluation. The categories are: 

• • Other 
  • Location 
  • Course 
  • Instructor 

• Create and save reports for evaluations. You will then be able to set multiple settings and it can be saved the same way as other reports. 
• You can also click “generate report” whenever you need an updated version. 
• The default page lists all courses (the courses tab) where the evaluation is sent. Here it gives you a summary of each course. 
• We have also added a tab for instructors. Here you will have a summary per instructor, but you can expand to see each course they have. 

Benefits:  

• Choosing to be anonymous could increase your feedback rate because the participants may feel more comfortable providing honest feedback when they can be anonymous.  
• Threshold values help you monitor and maintain the desired level of participant satisfaction. 
• Threshold value notifications allow for early detection of a potential issue, enabling proactive actions to address these issues before they grow. 
• Categorizing questions allows you to analyze participant feedback based on specific aspects of your training program. 
• Ensure high customer satisfaction by acting on Customer Feedback. 

If you have any questions about any of these new updates, contact us here and we´ll help you! 

Best regards
The FrontCore Team 

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