Privacy Policy

Last updated: 02.01.2024

Introduction

FrontCore, and its employees, (collectively, “FrontCore,” “we,” “us,” or “our”) respects the privacy concerns of our customers, the members of FrontCore-powered businesses, and all users of our websites, including but not limited to https://frontcore.com,   https://kursguiden.no and all of the webpages, subdomains, country level domains, and subparts of those websites or mobile application owned, operated, or controlled by us (collectively, our “Sites”, and together with the insights, analytics, and other features we make available through our products and services, is collectively referred to as the “Platform”).  We are committed to protecting and respecting your privacy. This Privacy Policy (the “Privacy Policy”) and any other documents referred to in it sets forth the basis on which any personal data we collect from you, or that you provide to us, in connection with the Services will be processed by us. We are providing this Privacy Policy so that you can better understand how we collect, use, and share information that is gathered using our Platform.

Table of contents

1. Scope of this Privacy Policy
2. Processing of Personal Data
3. What Personal Information We Collect
4. Our Legal Grounds for Processing Your Personal Information
5. Our Sharing of Your Personal Information
6. How We Protect Your Information
7. How Long We Keep Your Information
8. Site Statistics
9. Our Use of Cookies
10. Disclosure of Information to Outside Parties
11. Transfer of Your Information Outside of Europe
12. Your Privacy Rights and Choices
13. Online Privacy Policy Only
14. Terms of Service
15. Changes to Our Privacy Policy
16. Contacting Us

Scope of this Privacy Policy

This Privacy Policy describes our practices for collecting, using, maintaining, protecting and disclosing (“processing”) your personal information when you use our Platform, such as when you:

• Visit our Sites or any other sites or applications that link to this Privacy Policy;
• Create and maintain an account on our Platform;
• Visit a site residing on the Platform;
• Attend a virtual event or webinar hosted by us, or otherwise engage with our interactive or pre-recorded content;
• Make a purchase or ;
• Subscribe to or engage with our newsletters or other electronic communications;
• Interact with our social media pages;
• Click on our ads posted on third-party sites;
• Communicate with our customer support representatives or features (including via chat functions, email, text, or phone);
• Use our Platform; or
• Anywhere else we collect information from you and refer to this Privacy Policy.

This Privacy Policy also applies to the personal information we collect from third parties about you.

This Privacy Policy does not apply to:

• Third-Party Sites: This policy does not extend to third-party websites, apps, videos (whether embedded or linked), or other content (“Linked Sites”) not operated by us. These Linked Sites have their unique practices for collecting and using personal information. We recommend reviewing their privacy disclosures to understand how they process your data, as we are not responsible for their practices.
• Information Processed on Behalf of Customers: FrontCore serves as a processor of personal information for its customers, partners, and others. The privacy policies or notices of these entities govern their collection and use of personal information, for which they are the controllers. Our processing activities are dictated by the contractual agreements with these parties and are not covered by this Privacy Policy. Inquiries or requests related to data collection by our partners should be directed to them.
• Non-Personal Information: We may process data that is not linked to any identifiable individual for any legitimate business purpose, and such processing is not governed by this Privacy Policy.

Processing of personal data

It is completely voluntary to provide your personal information when browsing our Sites, using our Platform, whether you sign up for newsletters, or for our blog, download content from our webpage, book an event or enquire for information regarding an event, or send a request to FrontCore.

What personal information we collect

Personal information (sometimes called “personal data”) is a broadly defined term whose legal definition varies across jurisdictions. When used in this Privacy Policy, “personal information” includes information that is reasonably capable of identifying a particular individual (including through their device) either alone or when combined with information from other sources.

The type of personal information we gather about you is influenced by how you interact with FrontCore, including your use of our Sites and Platform. Additionally, the information collected is shaped by:

Your Platform Use Choices: The ways you choose to utilize our Platform, including the features and functionalities you activate.

Location Factors: Your geographic location during interaction with our Platform.

Device Usage: The various devices you employ to access our Platform.

Legal Considerations: The applicable legal requirements related to your use of our Platform.

Personal Information You Provide to Us

We may collect the following categories of personal information you provide to us, including the following:

• Your Personal Details. For example, your first and last name, email address, phone number, physical address, employer, profession/job titles, profile picture, birthdate, previous qualifications, gender and other contact information you provide.
• Account and Other Identifiers. For example, a username, screen name, handle, account ID, assigned user ID, customer number, or similar identifier that can be used to identify a user or account.
• User Content. For example, emails and text messages, photos, videos, audio recordings, customer support communications, comments/feedback, and any other content submitted by you.
• Survey Data. We may contact some individuals to request participation in a survey or other general research. If you choose to take part in these, you may provide personal information, in or along with your survey responses, or in any other feedback or comments you give us.
• Messages and Email Data. We collect information about you when you send, receive, open, read or otherwise engage with messages, email, or other communications in connection with our Platform, including whether you have opened or acted on those communications.
• Social Media Content. For example, interactions with our social media pages and content you post on them. If you use a social media provider to register or login to your FrontCore account, we will receive your personal information from them.
• Other Personal Information You Provide. If you provide us personal information other than that described above, we will collect it and use it for the purposes for which you provide it or other consistent purposes.
• Chat Modules. We may collect certain categories of personal information from you when you use our interactive chat module. By interacting with the chat box, you consent to our collection practices and understand and acknowledge that we may use this data to communicate with you about our Platform.
• Payment Processing Information. For example, the form of payment, payment card number and details, bank account number, payment service provider, and other payment information you provide.
• Precise Geolocation. You may choose to grant our Platform permission to access your device’s precise geolocation, which we may use to confirm your address and help us operate or personalize our Platform, including by tagging posts, providing information on or adding information to a map, and helping us show you more relevant content or ads.

Like most websites, we use cookies to enhance your experience, gather, and track visits to our website. Please refer to the “Our use of cookies” section below for information about cookies and how we use them.

Personal Information We Derive Through Your Use of Our Platform

We and our third-party partners may in some situations use (collectively, “tracking technologies”) to gather information when you interact with our websites, mobile apps, and email communications. We use some of these tracking technologies to help us optimize and maintain the security of our websites and your account. We also use them for compatible purposes like saving your preferences, fixing errors, and ensuring consistent service of our websites and mobile apps. For additional information on our use of cookies, please visit our “Our use of cookies” section.

We permit third parties to use tracking technologies on our websites for analytics and advertising, including to help manage and display advertisements, to tailor advertisements to your interests, and provide metrics on advertising effectiveness. Third parties use their technology to provide advertising about products and services tailored to your interests which may appear either on our websites or on other websites.

The information we collect using these technologies includes:

• Device and Browser Identifiers. For example, an assigned user ID, IP address, or similar identifier that can be used to identify your device.
• Coarse Location Information. A general approximation of your location that is not based on global position system (GPS) information.
• Browsing and Search History. Information about the content you view and searches you make on our Sites.
• Website Log and Usage Data. Information related to our pages you viewed, the services and features you used or interacted with, your browser type and details about any links or communications with which you interacted.
• Advertising Metrics. Information about the advertisements you have viewed on our Sites.

Because the “Do Not Track” browser-based standard signal has yet to gain widespread acceptance, our Sites currently does not respond to those signals.

What do we use your information for?

Any of the information we collect from you may be used in one of the following ways:

• To deliver our Platform to you and provide related customer support, communication, and security.
• To enforce our policies, including enforcing our terms of service, acceptable use policies, anti-spam policies, and similar policies.
• To personalize your experience
  (your information helps us to better respond to your individual needs)
• To improve our website (we process information about you when you send us e-mails directly. We continually strive to improve our website offerings based on the information and feedback we receive from you)
• To provide customer service, maintain, develop and service products and accounts, provide training for quality assurance purposes, and perform similar activities.
• To improve customer service (your information helps us to more effectively respond to your customer service requests and support needs)
• To send periodic emails, if you agree to receive such information
• To send newsletters, if you have given your consent to receive that from us.
• To send advertisements and marketing material via physical and electronic mail relating to product specials and other promotional events or offers, perform marketing research and data analytics, and perform similar activities.
• To determine employment eligibility, verify references and employment history, and conduct background checks.
• To prevent fraud and detect security incidents, protect against malicious, deceptive, fraudulent, or illegal activity, and prosecute those responsible for that activity.
• To defend against or respond to potential or actual claims and litigation.
• To process and fulfill orders and transactions, send invoices, process payments and verify customer information.
• To distribute your information to our trusted third parties (Your personal information will be processed in order to make sure the organizer get the information about your booking, can process your booking, and send you all information necessary to join the event you booked, or to send you information about our trusted third parties’ event offers from which you have requested such information, or send you information you have requested).

The email address you provide for order processing may be used to send you information and updates pertaining to your order, booking or information request, in addition to occasional company news, event updates, blog updates, promotions, related product or service information etc, if you opt-in to receive such information.

If you decide to opt-in to our mailing list, you will receive emails that may include company news, updates, related product or service information, promotions, etc.

You may opt-out at any time by clicking the unsubscribe button at the bottom of our emails. You may also unsubscribe via phone or e-mail. You will find our contact details under ‘’contact us’’.

Our Legal Grounds for Processing Your Personal Information

At FrontCore, we process your personal information in various contexts, each grounded in legal and ethical obligations. Below, we outline the circumstances under which we handle your data and the legal bases for these actions.

Compliance with Legal and Contractual Obligations:

Your personal information is processed to adhere to legal requirements and to fulfil our contractual responsibilities to you or through our customer who provides you access to our services. Please note, withholding this information might impede or delay our ability to meet these obligations.

Consent:

Where applicable law mandates, we obtain your consent to collect and process your personal data, ensuring compliance with our legitimate need to offer our Platform. You can withdraw your consent at any time. This includes our use of cookies and similar technologies (as detailed in our Cookie Policy), address verification methods, location services for FrontCore, and personalized advertising based on your web activity and inferred interests. We also send marketing communications based on your consent, in compliance with relevant laws.

Legal Obligations:

We may need to process your information in response to legal requests (like subpoenas or court orders) or to comply with tax laws, adhering to applicable legislation.

Protection of Vital Interests:

In certain situations, processing your information is critical to protect your vital interests or those of others, such as in life-threatening scenarios, to prevent physical harm, or in emergency disaster relief efforts.

Legitimate Interests:

Our processing activities may also stem from legitimate interests either of FrontCore or a third party, like our partners or sub processors. This includes:

• Enhancing and developing our Platform, including personalized services.
• Delivering personalized ads and conducting analytics to assess ad effectiveness.
• Sending marketing communications based on our legitimate interest in promoting our Services and Platform, except where consent is required by law.
• Sharing information for legal and safety purposes with law enforcement and authorities when necessary.

Our Sharing of Your Personal Information

At FrontCore, we prioritize the careful handling of your personal information. Below are the categories and purposes for which we may share your information:

Business Services Providers:

Our business operations rely on various service providers, each playing a crucial role in supporting the FrontCore Platform. These providers include:

• IT Operations Providers: This category encompasses providers of cloud computing, internet services, data backup and security, infrastructure, and related services.
• Operations Providers: Partners in day-to-day business operations, such as payment processors, security vendors, business software services, hospitality services, banks, and facilities management.

Professional Advisors:

We collaborate with professionals like lawyers, accountants, consultants, and security experts. Their expertise is sought when it’s necessary to fulfil legal and contractual obligations, combat fraud or abuse, defend against attacks, or safeguard the rights, property, and safety of our company and users.

Marketing and Advertising Providers:

We collaborate with various providers in the realms of advertising and marketing. We may engage in marketing activities from time to time with these providers. These may include:

• Advertising and direct marketing services.
• Lead generation providers.
• Affiliate marketing program providers.
• Retargeting platforms and data brokers.
• Ad networks, marketing consultants, and similar entities.

Their role is integral to our marketing strategies, including the creation and distribution of targeted advertisements and promotional campaigns.

Legally Required Parties/Governmental Entities:

We may be obligated by law to disclose personal information to certain parties or governmental entities. Examples include compliance with subpoenas, court orders, or other legal mandates.

Reorganization:

In the context of significant business transactions such as sales, mergers, acquisitions, reorganizations, or bankruptcy proceedings, we may share information with relevant parties. This includes entities involved in the negotiation and completion of such transactions and any subsequent integration processes.

Authorized Disclosures:

We may disclose personal information to third parties when expressly authorized by the individual to whom the information pertains.

How we protect your information

We implement a variety of security measures to maintain the safety of your personal information when you submit a request or enter, submit, or access your personal information. Safeguarding your personal information is a top priority. This Data Security Policy details the measures we take to protect your data against unauthorized access, disclosure, alteration, and destruction.

Commitment to Security:

We are dedicated to maintaining the confidentiality, integrity, and availability of your personal data through a blend of technical and administrative measures.

Technical Safeguards:

We employ state-of-the-art security technologies to protect your data. These include, but are not limited to, encryption, firewalls, and secure server facilities. Regular security audits are conducted to ensure the effectiveness of our security measures.

Access Control:

Access to personal data is strictly limited to authorized personnel who require it to perform their job functions. We enforce strict password policies and multi-factor authentication to further secure access.

Data Encryption:

Sensitive data is encrypted both in transit and at rest, using advanced encryption standards to prevent unauthorized access or interception.

Monitoring and Incident Response:

Continuous monitoring of our systems allows us to detect and respond to potential security threats promptly.

We have an established incident response plan to quickly address any security breaches and mitigate potential impacts.

Employee Training and Awareness:

Our employees receive regular training on data security and privacy to ensure they understand the importance of protecting personal information and the best practices to do so. All employees sign confidentiality agreements when they join.

Vendor and Third-Party Security:

We carefully evaluate the security policies of our vendors and third-party service providers to ensure they meet our stringent security standards.

Data Backup and Recovery:

Regular backups of data are performed to prevent data loss. In the event of a system failure, we have robust data recovery procedures in place.

Compliance with Laws and Regulations:

Our data security practices are designed to comply with applicable data protection laws and industry standards.

Continuous Improvement:

We regularly review and update our security practices to adapt to evolving threats and technological advancements.

Contact for Security Concerns:

If you have any concerns about the security of your data, please contact us at [email protected] . We welcome your feedback and are committed to addressing your concerns diligently.

Through this policy, we aim to maintain the highest level of data security and to foster trust with our users by transparently communicating our practices and commitments.

Limitation of Guarantees on Information Security:

Despite our rigorous efforts to safeguard your personal information, it’s important to acknowledge that no security system is impervious. At FrontCore, we implement robust security measures designed to protect your data against unauthorized access, alteration, disclosure, or destruction. However, as with any digital platform, we cannot offer an absolute guarantee of security. The transmission of information via the internet inherently involves some degree of risk, and thus complete protection of your personal information cannot be unequivocally assured. We encourage you to exercise caution in the transmission of personal data and stay informed about best practices for personal information security.

How long we keep your information

At FrontCore, we are committed to responsibly managing your personal information. Personal data will not be stored longer than necessary for the purposes for which the personal data is processed. Please note that personal data may be stored for longer periods if required by applicable law or necessary to resolve disputes or to enforce our agreements. Information that we use for marketing purposes will be kept with us until you notify us that you no longer wish to receive this information. This Data Retention Policy outlines how we handle your data throughout its lifecycle.

Purpose-Driven Retention:

We retain personal information only as long as necessary to fulfill the purposes for which it was collected, including legal, accounting, or reporting requirements.

Determining Retention Periods:

Our retention periods are based on the amount, nature, and sensitivity of the data; the potential risk of harm from unauthorized use or disclosure; the purposes of processing; and applicable legal requirements.

User Access and Control:

During the retention period, you have the right to access, update, or correct your personal information. Requests for data deletion will be honored in accordance with legal obligations.

Security Measures:

Throughout the retention period, we employ robust security measures to protect your data from unauthorized access, alteration, or destruction.

Post-Account Closure:

After you close your account or cease using our services, we will retain your data for a period necessary to comply with legal obligations, resolve disputes, and enforce agreements.

Anonymization for Indefinite Use:

Where appropriate, we may anonymize your data for research or statistical purposes, allowing us to use this information indefinitely without further notice.

Notification of Policy Changes:

Any significant changes to this policy will be communicated to you through your provided contact information or via prominent notice on our platform.

Contact for Concerns and Requests:

For any questions or concerns about your data, or to exercise your rights regarding data retention, please contact us at [email protected]

Site statistics

FrontCore collect information about visitors to our websites. The purpose of this is to gather statistics we use in aggregate form to help us understand how our sites are being used or how effective our marketing campaigns are, or to help us customize our sites for you. The statistics provide us insight into for example; how many who visit different pages, how long they stay on each page, what sites our visitors came from, and what browsers they use. We use analytic tools to analyze the traffic statistics. This information is available only to our trusted partners, in addition to key employees in FrontCore.

Our use of cookies

At FrontCore, we utilize cookies to enhance your experience on our Sites and Platform. Here’s how they work:

Understanding Cookies:

Cookies are small text files stored on your device when you visit websites. They help in remembering your preferences and improving your browsing experience.

Types of Cookies We Use:

Essential Cookies: These are crucial for the basic functioning of our website and cannot be switched off. They include, for instance, cookies that enable you to log into secure areas of our website.

Performance Cookies: These cookies collect information about how you use our website, like which pages you visit most often. This data helps us improve our website and your browsing experience.

Functionality Cookies: They remember your preferences and choices (like your username, language, or region) and provide enhanced, more personal features.

Advertising Cookies: Used to deliver advertisements more relevant to you and your interests. They are also used to limit the number of times you see an advertisement and help measure the effectiveness of advertising campaigns.

How We Use Cookies:

Enhancing User Experience: Cookies allow us to tailor our website to your preferences and to remember your visited pages and chosen settings.

Analytics: We use cookies to analyze user activity to improve our website. For example, we can use cookies to look at aggregate patterns like the average number of searches that users perform.

Advertising: Cookies help us show you relevant ads and measure their effectiveness. They remember that you have visited a website, and this information may be shared with other organizations, such as advertisers.

Your Control Over Cookies:

You have the option to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. However, this may prevent you from taking full advantage of the website.

Privacy and Transparency:

We respect your privacy. The information collected by cookies is used to understand your preferences and improve your user experience on our website. For more details, please refer to the rest of this Privacy Policy

Search

We collect information regarding searches on our sites through our search engines. The purpose of collecting this information is to improve features and our sites. User patterns are stored in a database to improve the user-friendliness of the website.

E-mail tracking

FrontCore use e-mail services to administrate mailing lists and to send out e-mails. We collect name and e-mail addresses to ensure we send out the e-mails to the correct contact. Through the e-mails we track activity and statistics, such as who opens the e-mails, who clicks on any link in the e-mail, how many unsubscribe and how many e-mails who bounce.

Disclosure of information to outside parties

We work closely with our trusted third parties, i.e. the organizers of events listed at our webpages, user of our training and learning management solution, sub processors and partners to provide you with correct and updated information about events they organize. When you book an event, or request information from one of our trusted third parties, the relevant organizer will receive your name and e-mail address and any other information they might request like telephone number, address, birthdate and use your personal data to process your booking or provide you with any other information that you have requested.

The information may also be used to send you additional newsletters and e-mails, provided you have opted in to receive such information.

Our organizers also subscribe to our training and learning management solution. In these cases, we might also transfer personal data to third parties who are subcontractors in our services or who are integrated with our software through API (Application Programming Interface). API integration means we feed data to the third parties software solution.

• Payment using cards: If you pay your booking with a credit card or debit card, information necessary to process your payment will be transferred to our partners who provide the payment solution
• SMS services: If the organizer use our SMS module, the information will be transferred to our partner for SMS services when sending you an SMS.
• Invoicing: If you book an event from an organizer who feed the order from our solution to their invoicing solution/finance system, then the order data necessary to create the invoice will be transferred to their provider of the invoicing system.
• Competence certificate: If you book training that produce a competence certificate upon completion and the course provider use our competence certificate module, the information required to produce the certificate might be transferred to the registry issuing the certificate.
• E-mail: if you book an event who use our Message center, then any e-mails you receive will be sent through our provider of e-mail infrastructure services.

We do not sell, trade, or otherwise transfer to other third parties your personally identifiable information. However, we may release your information when we believe release is necessary to comply with the law, enforce our site policies, or protect ours or others’ rights, property, or safety. Furthermore, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.

E-mail and phone

FrontCore use e-mail and telephone in our daily operations. Relevant information from conversations and email correspondence will be logged and stored in our CRM system.  Our employees use e-mail in our dialog with customers and others. Each employee is individually responsible to delete e-mails that is no longer relevant to store. E-mails that is deemed important to provide good service to our contacts or to improve our services will be logged in our CRM system for later reference.

Telephone conversations (numbers dialling in and numbers dialled to and call time) will be logged in our telephone central. This is necessary to operate and maintain the telephone system, as well as providing aggregate statistics. Employees might make notes from conversations and log them in the CRM systems for later reference, to provide better services to our contacts, as well as improving our services. No other systematic registration of incoming calls is made to identify the person dialling in.

Transfer of your information outside of Europe

As a part of the services offered to you through our websites, the information you provide to us may be transferred outside the European Union (‘’EU’’) if any of our sub-processors have their servers located outside Europe. None of our current sub-processors have their servers outside of Europe. All sub-suppliers to FrontCore must comply with GDPR.

If we transfer your information outside of the EU/EEA, we will take steps to ensure that appropriate security measures are taken to ensure that your privacy rights continue to be protected in accordance with GDPR.

Your Privacy Rights and Choices

We recognize and respect your privacy rights as stipulated by the General Data Protection Regulation (GDPR). This important regulation enhances the protection of personal data for individuals within the European Union (EU) and the European Economic Area (EEA). Below are the key rights you are entitled to under GDPR:

Right to Be Informed:

You have the right to be informed about the collection and use of your personal data. We are committed to transparency and will provide you with clear information about how we process your data.

Right of Access:

You have the right to access your personal data and obtain a copy of it. This allows you to be aware of and verify the lawfulness of the processing.

Right to Rectification:

If your personal data is inaccurate or incomplete, you have the right to have it corrected or completed.

Right to Erasure (‘Right to be Forgotten’):

Under certain circumstances, you can request the deletion or removal of your personal data where there is no compelling reason for its continued processing.

Right to Restrict Processing:

You have the right to request the restriction or suppression of your personal data, limiting the way we can use your data.

Right to Data Portability:

This right allows you to obtain and reuse your personal data for your own purposes across different services. It allows you to move, copy or transfer personal data easily from one IT environment to another.

Right to Object:

You have the right to object to the processing of your personal data in certain circumstances, including for direct marketing purposes.

Rights in Relation to Automated Decision Making and Profiling:

GDPR provides safeguards for individuals against the risk that a potentially damaging decision is made without human intervention. You have the right not to be subject to a decision based solely on automated processing.

Exercising Your Rights:

To exercise any of these rights, please contact us at We will respond to your request in accordance with GDPR guidelines.

Complaints:

If you have concerns about our use of your personal data, you have the right to lodge a complaint with a data protection authority.

We are committed to upholding these rights and ensuring that your personal data is handled in compliance with GDPR regulations.

Online Privacy Policy Only

This online privacy policy applies only to information collected through our website and not to information collected offline.

Terms of Service

Please also visit our Terms of Service section establishing the use, disclaimers, and limitations of liability governing the use of our website at www.frontcore.com

Changes to our Privacy Policy

If we decide to change our privacy policy, we will post those changes on this page, and/or update the Privacy Policy modification date below. Policy changes will apply only to information collected after the date of the change.

https://www.frontcore.com,
Olaf Helsets vei 5
0694 Oslo
Norway
[email protected]
+4723227200

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