Training Management Feature:
Customer Management
Serving customers well starts with a clear picture of their history. FrontCore brings key customer data into one place so you can respond faster, personalise follow up, and support long-term success. While FrontCore is not a full-fledged customer management system, our Customer Management module offers valuable customer features tailored to training providers.
How customer management in FrontCore works
See the full story and act quickly. Create or update customer records in seconds, then view turnover, bookings, and training history together. From each customer you can open delegate profiles, check participation, and resend diplomas when needed.
Corporate agreements sit alongside the record, so booking delegates directly from the customer is simple. Consent is tracked per customer to keep communication compliant. If duplicates appear, merge them to keep data accurate. Import your customer base to get started fast.
Benefits of using customer management in FrontCore
Maximize customer success
With the “Customers” module, training providers can focus on delivering exceptional service to their customers. By offering an efficient system for accessing and managing customer history, you can ensure that customers receive timely and personalized assistance, paving the way for their long-term success.
Feature-rich customer management
The Customer Management module comes packed with important features to simplify customer management. Add and update customer data, view turnover and training history, manage corporate agreements, and access delegate training history and issued diplomas. You can also easily resend diplomas, book delegates from customers, view opt-ins by customer, manage duplicates, and import your customer base.
Boost efficiency and customer satisfaction
Our customer administraion module is designed to save training providers valuable time by providing easy access to key aspects of their customers’ data. Streamline your customer management process, reduce duplicate work, and enjoy increased efficiency with this practical tool, ultimately leading to better customer experiences and higher satisfaction rates.
Feed customer information to your other favorite systems
Turn clean customer records into value across your stack. Use integrations to feed participant and customer data from FrontCore to your CRM, email, and finance tools, so everyone works with the same up-to-date information.
Other features you might like
Routine automation
Boost productivity and provide top customer service efficiently with Routine Automation.
Corporate booking
Build customer relationships and drive revenue through more bookings.
Delegate management
Automate participant management, track bookings and payments, communicate easily, and optimise course planning efficiently.
Try our TMS for free
Our Training Management System is designed to cater to the unique needs of various organisations, making course administration and training management seamless and efficient. Whether you’re looking to improve internal training, boost your commercial training business, or streamline educational programs, our TMS is the perfect solution.
Don’t let inefficient training management hold you back. Contact us today to learn more about how our TMS can transform your training operations and help your business thrive.